Frequently Asked Questions

If you have more questions, contact us.

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Every investigation is different, and we can work cases for a few hours or a few months. When you call or email us for a free consultation, we’ll come up with a plan together, and you’ll have a better idea of how much time your investigation will take.

Protecting our clients’ confidentiality is very important to us. We generally follow the same guidelines for confidentiality that N.C. attorneys and medical professionals follow with their clients; nothing you share with us will be communicated with anyone else without your informed consent. 

There are a few exceptions to this rule. We are required by law to report any child abuse or neglect that we discover as part of our investigation. We will also disclose information to authorities to prevent reasonably certain death or bodily harm. 

In other words, if a client discloses plans to harm themselves or others, or admits to doing something that will cause future harm (like poisoning a water supply that others will drink from), we will report that.

Yes. We will stay in communication with you every step of the way, and you will receive a report within 15 days of your case’s closure (if you want one). We will provide you with daily activity reports if we are conducting surveillance. And you will have 24/7 access to your case via our case management system.

You will receive a final report within 15 days of your case closing (if you want one). You or your attorney may want specific things included or not included in the final report, depending on what will help your case. We will collaborate to decide what information/evidence you want included, and ensure everyone is satisfied with the final report.

Yes. Our owner/main investigator has testified in court numerous times and will do so on your case if necessary. Please keep in mind we will charge our hourly rate for this service, including time spent waiting at court, even if your hearing is continued. We will also charge for mileage to/from court.

We accept cash and credit/debit card payments, as well as ACH/bank transfers, Venmo, and PayPal. We accept checks from businesses, but not individual clients.

No. If anyone in the private investigations industry tells you they can guarantee results in your case, they are lying. Investigations are always uncertain by nature. We do not work on contingency. We also don’t claim to be experts in everything. However, we will do our absolute best to get you the results you need, and if we think you would be better served by someone else, we will help connect you with them.

Licensed private investigators in North Carolina do have a few rights that average citizens don’t, such as the ability to use GPS tracking devices and run license plate checks. We have special access to sources of information that the general public does not have. But we have to follow almost all of the same laws that normal citizens do. 

We can’t get search warrants. We can’t arrest someone and take them to jail. We can’t trespass on private property or record conversations that we are not a part of. We can’t do wiretaps or hack computers. We can’t obtain certain protected health, financial, or juvenile information without permission. We cannot obtain information in illegal ways, such as “entrapment” (baiting someone to do something illegal, like asking someone to drive after they’ve had several alcoholic beverages). 

We are licensed in North Carolina and usually work on cases in the WNC area. Our license has limited reciprocity with South Carolina, Tennessee, Virginia, Florida, Georgia, Louisiana, and California. This allows us to physically enter these states to conduct investigations for up to 30 days (or 15 days in Tennessee), as long as the case originated in North Carolina.